SHIPPING & RETURNS

1. Product Quality Issues: Returns & Replacements: If you receive a defective, misprinted, or incorrect item, we offer returns or replacements. Please contact us immediately or within 7-14 days of receiving your product. How to Claim: Provide clear photos of the issue when submitting your claim. We’ll review and process your request promptly.

 

2. Shipping Errors: Mistakes in Fulfillment: If there’s an error with your order (e.g., wrong item or size), we’ll arrange for a replacement or refund. Follow the same process as for product quality issues.

 

3. Customer-Side Returns :No General Returns: Due to the custom nature of our products, we do not accept returns for change of mind or incorrect orders. Please ensure your order details are correct before confirming.

 

4. Merchant Responsibilities: Policy Communication: We are committed to providing clear information about our return policies. Please review our policies before making a purchase to understand your options.

 

5. Refunds: Process: Refunds for approved claims will be issued to the original payment method. The timeframe for processing may vary based on the nature of the claim.

 

6. Contact Us: Support: For any return or replacement inquiries, please contact our customer support team via email, mosun.ca@gmail.com. We’re here to assist you!